topic LeeG4 in Account & Billing

LeeG4

LeeG4 — Mon, 08 Dec 2025 01:21:43 GMT

Hi, I have stopped Sky, sent back your items now wish to pay final payment.

Can you let me know how, as standing order has stopped.

Regards Lee Gorman

Re: LeeG4

Daniel0210 — Mon, 08 Dec 2025 03:11:05 GMT

@LeeG4
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky don't accept Standing Order as a payment method so I think you mean Direct Debit.

You've probably cancelled it too soon as billing continues throughout a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. You need to reinstate your payment method otherwise there could be problems with your cancellation.

Re: LeeG4

caesarome — Mon, 08 Dec 2025 05:37:28 GMT

@LeeG4

Sending back equipment doesn't cancel your account so have you given the required notice to do this because if you have billing should continue as usual during this period.