topic Subscription increase in Account & Billing

Subscription increase

Ikeonyedikam — Sun, 07 Dec 2025 23:01:17 GMT

I just checked my bank app and my broadband direct debit has increased from £27 to £46. I have no idea of this. Thus is fraudulent and I intend to end my subscription for another provider

Re: Subscription increase

PandJ2020 — Sun, 07 Dec 2025 23:31:06 GMT

I suspect it's simply your discounts expiring as opposed to fraud.

What do your bills show?

Re: Subscription increase

GD1 — Mon, 08 Dec 2025 00:44:27 GMT

@Ikeonyedikam It's not Fraud it is normal if your discount has ended. This will have been explained at the time that your discount is for a set period, once it ends you pay the full price. It's within the terms and conditions you agreed to when taking the discounted deal.

Re: Subscription increase

Daniel0210 — Mon, 08 Dec 2025 03:12:58 GMT

@Ikeonyedikam
The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.