topic Re: No returns package - delayed in Account & Billing

No returns package - delayed

Edd2 — Sun, 07 Dec 2025 17:15:44 GMT

I cancelled my broadband & Sky puck back in October. I have an order on my account for the returns package which says "Delayed" and has done for over 6 weeks. Sky assistant is no help. Are other people having issues returning kit or receiving the packing kit?

When can I start charging Sky for storage costs considering my contract ended a while ago? 😉

Re: No returns package - delayed

Daniel0210 — Sun, 07 Dec 2025 17:39:55 GMT

@Edd2

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back. If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: No returns package - delayed

caesarome — Sun, 07 Dec 2025 17:31:17 GMT

@Edd2

The return package should have been sent out by now so as it hasn't been then you can use your own and print your own return label via here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.