topic Re: Virgin contract in Account & Billing

Virgin contract

Keith1690 — Sat, 06 Dec 2025 09:09:08 GMT

I have just moved from Virgin to Sky. I gave Sky my Virgin account number at the start, do Sky cancell my Virgin contract or do I need to do it.

Re: Virgin contract

PandJ2020 — Sat, 06 Dec 2025 09:38:14 GMT

Depends,

What service(s)?

Re: Virgin contract

caesarome — Sat, 06 Dec 2025 10:07:21 GMT

@Keith1690

You will need to cancel your tv service with Virgin as Sky can not do this. For Broafbamd and Talk they should do this for you.

Re: Virgin contract

Keith1690 — Sat, 06 Dec 2025 14:57:58 GMT

Broadband and Tv

Re: Virgin contract

MarkGoldsmith — Sat, 06 Dec 2025 15:05:18 GMT

@Keith1690 wrote:
Broadband and Tv

Sky can only cancel a broadband service as part of them switching you over, due to Ofcom's One Touch Switching platform that all providers have to use.

But for TV services they can't cancel on your behalf so you need to do that.

Re: Virgin contract

Mrstone — Sat, 06 Dec 2025 18:47:42 GMT

I am just about to do the same VM advised me on chat that sky would so it all.

email below from them also

Sky let us know that you’re thinking about switching your Broadband,Telephone over to them. Although we hope you change your mind, here’s everything you need to know about switching.

£0.00 Early Disconnection Fee

Because you’re still in contract with us, you’ll be charged an early disconnection fee if you switch. Any bundle charges, usage charges, or outstanding bills will be calculated separately based on your switch date.

What you'd need to do if you switch

Head to your my virgin media account to view and pay any outstanding balances.
After you switch, you'll need to send our equipment back to us, if you have any. We’ll be in touch with more details if you decide to go ahead.

Re: Virgin contract

PandJ2020 — Sat, 06 Dec 2025 19:18:00 GMT

@Mrstone wrote:
Sky let us know that you’re thinking about switching your Broadband,Telephone over to them. Although we hope you change your mind, here’s everything you need to know about switching.

Note that TV isn't mentioned... if you have a VM TV service then you need to cancel that, Sky cannot.

Re: Virgin contract

caesarome — Sat, 06 Dec 2025 19:26:28 GMT

@Mrstone wrote:
email below from them also

Sky let us know that you’re thinking about switching your Broadband,Telephone over to them

It does just mention Broadband and Telephone.

Re: Virgin contract

Keith1690 — Sat, 06 Dec 2025 19:44:38 GMT

Thanks for the reply

Spoke to Virgin and they confirmed that Sky had cancelled everything tv and broadband.

Re: Virgin contract

MarkGoldsmith — Sat, 06 Dec 2025 20:41:04 GMT

@Keith1690 wrote:
Thanks for the reply
Spoke to Virgin and they confirmed that Sky had cancelled everything tv and broadband.

Personally, I'd make sure Virgin send you a written email confirmation that both the talk/broadband and your TV services have indeed been cancelled, that you can refer back to just in case you have issues, as unfortunately, you wouldn't be the first to be told your services had been cancelled when switching providers when in fact they haven't