topic Re: Charged for returned box in Account & Billing

Charged for returned box

HKM1 — Sat, 06 Dec 2025 16:44:10 GMT

I returned sky broadband box after experiencing a number of problems with sky broadband. I received email and app notification saying the parcel I returned was on its way back to sky. Now I have been charged for non return. I have the receipt. I am quite annoyed at the incompetence of sky and feel that it is a company that is exploiting consumers. I have wasted many hours communicating with customer services about one problem or another.

Re: Charged for returned box

caesarome — Sat, 06 Dec 2025 16:50:57 GMT

@HKM1

We could usually help you via here by escalating your post to Sky about this but this has not been available for a while now so you will have to contact them yourself so the number might be visible at the end of the help flow:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Charged for returned box

HKM1 — Sat, 06 Dec 2025 22:13:24 GMT

Thanks I contacted them and told them I was going to report them to a consumer watchdog for taking money I didn't owe. They gave me my money back.

Re: Charged for returned box

Daniel0210 — Sun, 07 Dec 2025 04:59:25 GMT

@HKM1

They reimbursed you as you had proof you'd sent the equipment back. It wouldn't have been because you made threats to go to a consumer watchdog but glad you got it sorted.

Re: Charged for returned box

HKM1 — Sun, 07 Dec 2025 12:11:03 GMT

They has proof I had made the return before they took money off me as they confirmed the return was on it's way back to them. Thanks