topic Refund for credit in Account & Billing

Refund for credit

Jojocroxton07 — Sat, 06 Dec 2025 10:49:31 GMT

I cancelled my subscription in October and there is a credit £34.15 on the account , I have left my debit details live on my bank but have not recieved a credit back yet , please advise how to initiate this thanks

Re: Refund for credit

SKY1992bf — Sat, 06 Dec 2025 10:50:57 GMT

@Jojocroxton07 @You will need to contact Sky directly to initiate a refund

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Refund for credit

Daniel0210 — Sat, 06 Dec 2025 10:58:37 GMT

@Jojocroxton07

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky as per the post from @SKY1992bf and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.