topic Re: Been requesting a refund since October in Account & Billing

Been requesting a refund since October

Kaceycrop — Fri, 05 Dec 2025 21:49:25 GMT

I received £124.80 automatic compensation on 22nd October and ive requested it to be refund to my bank or debit card several times.

It be nice to receive it before Christmas 🎄

Re: Been requesting a refund since October

caesarome — Fri, 05 Dec 2025 21:59:56 GMT

@Kaceycrop

When you spoke to Sky did they say that they will refund it as usually it remains on the account until it has been used to pay future bills off. It should be refunded if you have left Sky so is this the case ?

Re: Been requesting a refund since October

Kaceycrop — Sun, 07 Dec 2025 14:13:50 GMT

I've had a few issue with the monthly price going up and trying to leave sky for another provider. On the 25th November my broadband was cancelled and I was told i would receive my balance credit as a refund.

Since then I'm in the process of rejoined sky for the price I can afford

Awaiting refund

Kaceycrop — Sun, 07 Dec 2025 17:38:27 GMT

I received £124.80 automatic compensation on 22nd October and ive requested it to be refund to my bank or debit card several times.It be nice to receive it before Christmas.

Since then I'm in the process of rejoining sky for the price I can afford

When calling there seems to always be communication barrier.

Still Awaiting My Refund

Kaceycrop — Sun, 07 Dec 2025 17:50:05 GMT

I received £124.80 automatic compensation on 22nd October and ive requested it to be refund to my bank or debit card several times.It be nice to receive it before Christmas.

Since then I'm in the process of rejoining sky for the price I can afford

When calling there seems to always be communication barrier.

Re: Still Awaiting My Refund

Daniel0210 — Sun, 07 Dec 2025 17:59:30 GMT

@Kaceycrop

No need for a new thread.

@Kaceycrop wrote:

I received £124.80 automatic compensation on 22nd October and ive requested it to be refund to my bank or debit card several times.It be nice to receive it before Christmas.

I've had a few issue with the monthly price going up and trying to leave sky for another provider. On the 25th November my broadband was cancelled and I was told i would receive my balance credit as a refund. But its still showing on my account.

Refunds after cancelling generally take about 6 weeks to be reimbursed.

Since then I'm in the process of rejoining sky for the price I can afford

That has possibly caused confusion with your account. It would have been easier if you'd just renegotiated a new 24 month discount. You'll need to persevere with contacting Sky and carefully explain the very unusual circumstances of your 'cancellation'.

Re: Awaiting refund

PandJ2020 — Mon, 08 Dec 2025 11:29:28 GMT

Not sure another thread will change things.

If you have active Sky services then they are unlikely to refund you. (The credit will be used to pay bills first)