topic Re: Sky connection not working in Account & Billing

Sky connection not working

SS52 — Wed, 03 Dec 2025 16:22:09 GMT

Our connection suddenly dropped hours ago. It is almost impossible to reach Sky customer service on the phone. I waited for almost 40 minutes on hold yet it didn't connect. This is extremely disappointing.

The service so unreliable, agents are quite unhelpful on calls and there is absolutely no accountability.

Sky if someone does not reach out to me soon, I will be considering complaining to the Ombudsman.

Re: Sky connection not working

PandJ2020 — Thu, 04 Dec 2025 21:16:36 GMT

@SS52 wrote:
Sky if someone does not reach out to me soon, I will be considering complaining to the Ombudsman.

You are not contacting Sky here. You have to exhaust their complaints process before you can use the Ombudsman Services.

Re: Sky connection not working

caesarome — Thu, 04 Dec 2025 21:33:13 GMT

@SS52

What Sky connection is it that has dropped, broadband ?

Re: Sky connection not working

SS52 — Fri, 05 Dec 2025 10:02:25 GMT

Thank you for explaining. It is almost impossible to contact them. It is like they have set up their sysems to be of as little help as possible.

Re: Sky connection not working

SS52 — Fri, 05 Dec 2025 10:04:39 GMT

Yes broadband. This happens quite regularly. The wait times on the calls are awful (most times the calls don't connect at all) and the staff makes the interactions as difficult as possible, with them constantly promising to get back to you but they never do.

How do you guys handle this issue?