Billing query

DianeM23 — Thu, 04 Dec 2025 17:06:58 GMT

Hi we seem to have been billed an extra £9.49 in recent months, can you please explain why an refund

Re: Billing query

Daniel0210 — Thu, 04 Dec 2025 17:12:57 GMT

@DianeM23
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Billing query

PandJ2020 — Thu, 04 Dec 2025 17:15:49 GMT

If it is expiring discounts then there won't be any refund as you have been charged correctly.

Re: Billing query

caesarome — Thu, 04 Dec 2025 17:18:47 GMT

@DianeM23

Have a look at your bill via the MySky app and compare it to one where you had not been charged the £9.49 so does it mention that there is a discount on your sim ?

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