Charged an extra month

Weichen — Thu, 04 Dec 2025 02:27:15 GMT

I was charged an extra month's fee, and the equipment was returned two months ago, but I still haven't received a refund.

Re: Charged an extra month

Daniel0210 — Thu, 04 Dec 2025 03:02:01 GMT

@Weichen

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Re: Charged an extra month in Account & Billing

Charged an extra month

Re: Charged an extra month