topic Re: Double charged in Account & Billing

Double charged

Harr1 — Wed, 03 Dec 2025 18:32:30 GMT

I've paid my bill early this month but then been charged again for the same bill a few days later

Re: Double charged

Daniel0210 — Wed, 03 Dec 2025 18:34:09 GMT

@Harr1 wrote:

I've paid my bill early this month

Why have you done that?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Double charged

PandJ2020 — Wed, 03 Dec 2025 18:35:01 GMT

Not double charged, but you overpaid as (unnecessary) manual payments will count against your next bill and not the current one.

You'll have to call Sky to ask for a refund - it takes upto 5 working days to credit.