topic Re: My bill in Account & Billing

My bill

Sophiemcdade — Wed, 03 Dec 2025 14:33:18 GMT

Hello

I would like to know why I am being charged double for my bills with the subscriptions I am using.

Re: My bill

BenJoBanjo — Wed, 03 Dec 2025 14:39:15 GMT

@Sophiemcdade wrote:
Hello
I would like to know why I am being charged double for my bills with the subscriptions I am using.

You'll need to ring Sky and ask them. This forum is primarily customer to customer help so no-one has access to your account.

Re: My bill

Sophiemcdade — Wed, 03 Dec 2025 14:40:18 GMT

Ok do you have a number I can call as I can't get through to anyone who's not a bot ??

Re: My bill

BenJoBanjo — Wed, 03 Dec 2025 14:51:04 GMT

@Sophiemcdade wrote:
Ok do you have a number I can call as I can't get through to anyone who's not a bot ??

Click the 'No I still need help' button at the bottom of this page and a number should be revealed.

We're not allowed to post phone numbers on this forum.

Re: My bill

MarkGoldsmith — Wed, 03 Dec 2025 15:15:19 GMT

@Sophiemcdade wrote:
Ok do you have a number I can call as I can't get through to anyone who's not a bot ??

Worth noting that all calls to Sky will start with the bot, you have to get through the bot to get in a queue to speak to an advisor

Re: My bill

caesarome — Wed, 03 Dec 2025 16:59:33 GMT

@Sophiemcdade

Are you making manual payments as usually there is no need to as Sky will taken the payment from you automatically from whatever payment details you have provided so is this what is happening ?