topic Re: Ended Contract - Still being Invoiced in Account & Billing

Ended Contract - Still being Invoiced

AMDurning — Sun, 30 Nov 2025 14:45:01 GMT

We cancelled our contract with sky and have received a credit and made final payment. But have now received email advising we have outstanding bill . We spent 50 minutes on phone holding to speak to a human but got cut off. We owe nothing and have posted equipment back as requested. How can we get to speak to a human to resolve this.

Re: Ended Contract - Still being Invoiced

Daniel0210 — Sun, 30 Nov 2025 15:06:49 GMT

@AMDurning

What do any more future bills show?

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you.

Re: Ended Contract - Still being Invoiced

Juby1 — Wed, 03 Dec 2025 12:39:41 GMT

Hi, this has happened to me too! I know I don't owe anything in fact Sky owes me about £20 which is for the overpayment from part of the last bill I paid. I have tried to speak to a human but cannot get a number to ring. The technical team gave me a number but I can't get past the automated messages to get to a human. I have been a customer of Skys for over 40 years and am very frustrated!!

Re: Ended Contract - Still being Invoiced

Daniel0210 — Wed, 03 Dec 2025 12:42:47 GMT

@Juby1

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.