topic Re: Contract comimg to an end in Account & Billing

Contract comimg to an end

Penman1212123 — Wed, 03 Dec 2025 11:38:24 GMT

My contract is coming to an end this mo th how do I contact sky to discuss renewal does it automatically do this or will I have ti contact them to do it and will my discount no longer be active after the end of the co tract I have no idea how it works

Re: Contract comimg to an end

Daniel0210 — Wed, 03 Dec 2025 11:40:29 GMT

@Penman1212123

It's your discounts ending not your contract. That remains until you cancel it.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Contract comimg to an end

Penman1212123 — Wed, 03 Dec 2025 11:48:59 GMT

So it's only new customers that get a good deal that makes no sense lol you would think a loyal customer would get a better deal than a new customer wouldn't you anyway thanks for your help and how would I be able to contact sky to speak about this

Re: Contract comimg to an end

Daniel0210 — Wed, 03 Dec 2025 12:20:09 GMT

@Penman1212123

Better discounts are offered to new customers as an incentive for them to join. Most providers now do this. You'll have probably benefited from such offers in the past.

There is a number on the link I forwarded in the first reply

Otherwise, these are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Contract comimg to an end

MarkGoldsmith — Wed, 03 Dec 2025 12:32:05 GMT

@Penman1212123 wrote:
So it's only new customers that get a good deal that makes no sense lol you would think a loyal customer would get a better deal than a new customer wouldn't you anyway thanks for your help and how would I be able to contact sky to speak about this

Simply put, there is a higher cost involved in attracting new customers, which is why existing customers will typically find it hard to get a deal anywhere near a new customer deal. This is because the industry standard is to offer deals for new customers at either a small loss or at break-even point, to get them through the door. This works beacuse the majority of customers don't leave at the end of their initial minimum term contract.