topic Re: Outstanding refund in Account & Billing

Outstanding refund

Claire842 — Tue, 02 Dec 2025 10:59:56 GMT

Hi, I know this has been answered before but would appreciate if someone could escalate it. My broadband was cancelled and all equipment returned. Sky took a payment of £49 on 16/10/25 which they shouldn't have. There followed a costly phone call when I was told that the amount t would be refunded in November - no problem! I haven't received a refund and it has now been over 6 weeks. The dd is still active - can someone please help

Re: Outstanding refund

PandJ2020 — Wed, 03 Dec 2025 09:45:23 GMT

@Claire842 wrote:
would appreciate if someone could escalate it.

There's no current option to escalate here.

There followed a costly phone call

Make sure you call the official number - they are not 'costly'. (As a non-geographic number inclusive with most networks)

Re: Outstanding refund

Daniel0210 — Wed, 03 Dec 2025 10:20:45 GMT

@Claire842

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

Re: Outstanding refund

Claire842 — Wed, 03 Dec 2025 11:19:02 GMT

Thanks for letting me know I'll keep an eye out for my refund and give them another call

Re: Outstanding refund

Daniel0210 — Wed, 03 Dec 2025 11:22:46 GMT

@Claire842

As @PandJ2020 has indicated calls to Sky from non Sky phones are not necessarily expensive.

The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones the same as 01 and 02 numbers.