topic Re: Changing provider in Account & Billing

Changing provider

Flower_power — Wed, 03 Dec 2025 08:59:10 GMT

I'm about to start a new contract with sky. I'm trying to confirm that sky have cancelled my virgin media contract. How do I do that?

Re: Changing provider

daveNOS — Wed, 03 Dec 2025 09:05:43 GMT

@Flower_power When you joined Sky did you use the one touch system for broadband? If you did then Sky should have contacted Virgin Media to cancel that service, they can't cancel any TV service you had so you will have to call Virgin Media yourself to cancel that(providing you had a TV service from them).

Re: Changing provider

Flower_power — Wed, 03 Dec 2025 09:08:44 GMT

I'm just on a chat with virgin media now. Thanks