topic Re: Existing customer in Account & Billing

Existing customer

Rjb21 — Tue, 02 Dec 2025 21:53:42 GMT

Hi I've seen my bill has gone up to over £115 , I've seen a deal in the Black Friday for the sports bundle to £55 with sky sports and 500mbps full fibre broadband and would like to change to this

Re: Existing customer

Mark39 — Tue, 02 Dec 2025 22:14:47 GMT

@Rjb21 did you check the terms of the offer? It's likely for new customers.

Re: Existing customer

Rjb21 — Wed, 03 Dec 2025 18:32:37 GMT

Is this something you can still offer, as have found the same deal through virgin

would prefer to stay but only if this can be done

Re: Existing customer

Daniel0210 — Wed, 03 Dec 2025 18:36:17 GMT

@Rjb21
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Those deals are almost always for new customers only.