topic Re: Ordering in Account & Billing

Ordering

keiraL — Tue, 02 Dec 2025 18:00:10 GMT

I've tried to order a laptop but it's just saying it's delivering a sim?? How do I know if I laptop will come with it

Re: Ordering

caesarome — Tue, 02 Dec 2025 18:01:33 GMT

@keiraL

We can't see what you ordered as we are customers here so did you pass the credit check when ordering the laptop ?

Re: Ordering

keiraL — Tue, 02 Dec 2025 18:07:46 GMT

It says I didn't pass the credit check but then proceeded to send me an email to say they'd sent the SIM card? Sorry my first time doing this so I don't under

Re: Ordering

TimmyBGood — Tue, 02 Dec 2025 18:21:30 GMT

@keiraL

For unknown reasons Sky Mobile feels the need to ship SIMs with hardware that cannot use them. If you haven't passed the credit check then you aren't going to be receiving the laptop.

Re: Ordering

caesarome — Tue, 02 Dec 2025 18:21:35 GMT

If you didn't pass the credit check and have no use for the SIM card then if you do not activate it then it will be cancelled.