topic Re: Scam? in Account & Billing

Scam?

Keano123 — Tue, 02 Dec 2025 11:29:25 GMT

Has anyone had a call claiming to be from sky from a Birmingham number?

they say they are reducing your bill? Or have I been scammed 😭

Re: Scam?

caesarome — Tue, 02 Dec 2025 11:31:21 GMT

@Keano123

Highly likely to be a scsm call so what information did you give them ?

Re: Scam?

Daniel0210 — Tue, 02 Dec 2025 11:44:02 GMT

@Keano123

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver.

The scammers would then recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

Re: Scam?

TimmyBGood — Tue, 02 Dec 2025 12:40:08 GMT

@Keano123 wrote:

Has anyone had a call claiming to be from sky from a Birmingham number?

Sky doesn't have a contact centre in Birmingham, but such calls are highly likely to be scam attempts wherever they originate.

Re: Scam?

Keano123 — Thu, 04 Dec 2025 10:55:12 GMT

Let's just say I had to contact the bank 😭