topic Re: Refund in Account & Billing

Refund

DIVYES — Tue, 02 Dec 2025 04:16:27 GMT

Hi I have spend £36 upfront for my phone but unfortunate it couldn't get but it's been 25 days I didn't get my refund so what can I do ?

Re: Refund

GD1 — Tue, 02 Dec 2025 04:37:48 GMT

@DIVYES Give Sky a call to request a refund.

Re: Refund

Daniel0210 — Tue, 02 Dec 2025 05:02:02 GMT

@DIVYES
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.