topic Re: leaving sky in Account & Billing

leaving sky

cliveyboyuk — Wed, 27 Aug 2025 10:56:59 GMT

I have terminal cancer - I will pass awy with in weeks. I havbe been with Sky for 33years. You would think it would, in these circumstances it would be made easy. On friday 29 August I managed to get through. This was all done with no voice contact. just messages. After trying to explain to the agent, i was told that there was a speacal team that deat with thiis and they would be in touch.I was offerred more prduct to buy or keep. Eventaully the young lady said ther was a special team that dealt with this and would be in touch later. No such contact received. On this occassion this way a voice conversatiom. I am now using this forum - not in the hope someon else is out there in a similar situation but that a SKY REP may just look occasionally. I HAVE GIVEN THE 31 DAY NOTICE - WILL STOP MY STANDING ORDER - RETURN YOURE EQUIPMENT

Welcom reply a.s.a.p

Re: leaving sky

GD1 — Wed, 27 Aug 2025 11:32:43 GMT

@cliveyboyuk I'm sorry to hear about your situation, however I'm afraid no one from Sky will see this post, nor would they know who it belongs to, you would need to call back if no one has contacted you.

In case you're not aware this is a customer helps customer community and as such have no account access.

Re: leaving sky

Daniel0210 — Wed, 27 Aug 2025 11:14:58 GMT

@cliveyboyuk wrote:

I have terminal cancer - I will pass awy with in weeks.

Sorry to hear your diagnosis.

On friday 29 August I managed to get through.

Its Wednesday 27th August today.

but that a SKY REP may just look occasionally. I HAVE GIVEN THE 31 DAY NOTICE - WILL STOP MY STANDING ORDER - RETURN YOURE EQUIPMENT

In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers. Sky staff won't respond on here.

if you've successfully cancelled that will be fine. Return packaging will be sent out near the end of the notice period.

Don't cancel your direct debit to soon (you can't pay by standing order) as another payment may be due.

Re: leaving sky

SpaceSparkie — Thu, 28 Aug 2025 08:37:31 GMT

Hi @cliveyboyuk

I am sorry to hear about your diagnosis.

You could contact our Accessibility team via this link who would be able to discuss this further with you.

Re: leaving sky

graham3306 — Mon, 01 Dec 2025 15:49:32 GMT

i wish to leave sky after 35 years because my equipment is brocken

Re: leaving sky

MightyQuinn — Mon, 01 Dec 2025 15:52:30 GMT

@graham3306 wrote:
i wish to leave sky after 35 years because my equipment is brocken

Hi @graham3306 What did Sky say when you reported your broken equipment?

Re: leaving sky

Daniel0210 — Mon, 01 Dec 2025 16:00:09 GMT

@graham3306 wrote:

i wish to leave sky after 35 years because my equipment is brocken

@graham3306

That won't be a valid reason for Sky to allow you to leave if you're still in a minimum term deal.