topic Re: phone line and chat keep disconnecting in Account & Billing

phone line and chat keep disconnecting

ducktap182 — Mon, 01 Dec 2025 10:34:21 GMT

Hi,

I am trying to downgrade my sky sub package. The chat keeps failing and the landline call to 0818....... keeps hanging up on me. How do I cancel Sky cinema when the customer support channels are down?

Re: phone line and chat keep disconnecting

Daniel0210 — Mon, 01 Dec 2025 10:36:34 GMT

@ducktap182

Presumably you're in the ROI as you mention a 0818 number?

Re: phone line and chat keep disconnecting

ducktap182 — Mon, 01 Dec 2025 10:49:17 GMT

Yes ROI customer

Re: phone line and chat keep disconnecting

Daniel0210 — Mon, 01 Dec 2025 10:52:18 GMT

@ducktap182

We've not heard anything about customer service lines being down. Probably just busy as the ROI Customer Services are closed over a weekend.

To remove a part of your TV package you need to contact Sky Ireland giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear once any flag is changed to that of the ROI,
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: phone line and chat keep disconnecting

ducktap182 — Mon, 01 Dec 2025 12:57:28 GMT

"We've not heard anything about customer service lines being down. Probably just busy as the ROI Customer Services are closed over a weekend."

So in other words, your problem deal with it.

Why can't you allow selection of products online or via email?

Re: phone line and chat keep disconnecting

Daniel0210 — Mon, 01 Dec 2025 12:58:38 GMT

@ducktap182 wrote:

So in other words, your problem deal with it.

@ducktap182
We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

Re: phone line and chat keep disconnecting

PandJ2020 — Mon, 01 Dec 2025 13:14:58 GMT

@ducktap182 wrote:
Why can't you allow selection of products online or via email?

Unfortunately Sky do not currently offer this. (But that may change in the future)

Re: phone line and chat keep disconnecting

ducktap182 — Mon, 01 Dec 2025 13:16:53 GMT

Understood.

Given the service fee a working customer service contact should be the minimum provided by the company.

I will keep ringing until the line gets through.

Thank you community