topic Re: incorrect overdue balance in Account & Billing

incorrect overdue balance

Anonymous — Mon, 01 Dec 2025 08:12:53 GMT

Hi, I’m receiving messages saying my services may be restricted due to an overdue balance of £30.76.

This is incorrect, as I paid the bill early and my account is currently in credit by £30.76.

Why is the credit not being applued to my account properly? I am also receiving emails regarding overdue payment & service restriction warnings, when the money is clearly in my account.

Re: incorrect overdue balance

Daniel0210 — Mon, 01 Dec 2025 08:16:35 GMT

@Anonymous

It seems you've made an unnecessary manual payment too close to the planned payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill (January) so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: incorrect overdue balance

Anonymous — Mon, 01 Dec 2025 08:55:02 GMT

Hi, thanks for your reply.

I made the extra payment over two weeks before the bill was due because I went into a new contract. The new contract reduced the current bill to £5 and brought November’s bill forward, so I paid in advance to cover both. £54 was brought forward to this month’s bill, leaving an outstanding £30.76, which is currently in credit.

This is why I made the payment. The credit has been on my account since then. Can an employee pick this up and either apply the credit to my account or refund it, so I can pay it again if needed?

Thanks.

Re: incorrect overdue balance

Anonymous — Mon, 01 Dec 2025 08:57:15 GMT

If not I will give Sky a call later

Re: incorrect overdue balance

Daniel0210 — Mon, 01 Dec 2025 09:31:07 GMT

@Anonymous wrote:
Can an employee pick this up and either apply the credit to my account or refund it, so I can pay it again if needed?

@Anonymous

Nothing will happen based on a forum post. You will need to contact Sky.

Re: incorrect overdue balance

Anonymous — Mon, 01 Dec 2025 09:52:48 GMT

I have recieved help from a sky employee directly from a forum post here. Your answers are not support friendly or correct , infact just cold and your not even an employee . My issue is now resolved.

Re: incorrect overdue balance

Daniel0210 — Mon, 01 Dec 2025 09:55:11 GMT

@Anonymous wrote:

I have recieved help from a sky employee directly from a forum post here

@Anonymous

Previously you had help via the Messaging Team on here. That service has been unavailable for quite a few months.