Abysmal Customer Service and Billing Errors

AN29 — Wed, 05 Nov 2025 08:13:25 GMT

After spending agonising hours wasted on the phone and sending emails, there is still no resolution or response. Sky have admitted after moving house that they cut off my services a day earlier than they informed they would. They also admitted that the 'Moving House Team' have cancelled my contract by mistake without informing me when I moved house. They should have just moved it across. Instead the bill has now doubled and they have taken over £100 already instead of £45. My future bills have not been adjusted and they put me in overdraft by taking this money. I have had no communication and no action has been taken since my last telephone contact, which was long and agonising- I was put through to three separate departments and one customer advisor even laughed at the situation I was in. I am classed as a 'vulnerable person' and Sky have been of no assistance whatsoever. How do I get my refund and my bill back to how it was so future payments are correct as in my contract which is until July 2026?

Thank you.

Re: Abysmal Customer Service and Billing Errors

Daniel0210 — Wed, 05 Nov 2025 08:19:36 GMT

@AN29

You need to consider making a complaint as per this link

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky then have up to 8 weeks to resolve it.

Re: Abysmal Customer Service and Billing Errors

AnnetteRosemary — Mon, 01 Dec 2025 07:16:26 GMT

You can ask your bank to 'call back' any funds paid to Sky in error.

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Abysmal Customer Service and Billing Errors

Re: Abysmal Customer Service and Billing Errors

Re: Abysmal Customer Service and Billing Errors