topic Re: Cancel one service and start a different one in Account & Billing

Cancel one service and start a different one

goodnessme — Sun, 30 Nov 2025 20:15:25 GMT

Hello,

I was trying to cancel my current services and start a fresh package. I am not in a contract, but the website kept trying to upgrade me- rather than let me start a new cheaper option.

However, i notice now it has taken my money from my account?

But I have no idea what is going on, or if my old services are cancelled.

I am trying to get through to a human being to discuss, but have been forwarded to here.

Re: Cancel one service and start a different one

caesarome — Sun, 30 Nov 2025 20:16:22 GMT

@goodnessme

What services are you try to cancel ?

Re: Cancel one service and start a different one

MightyQuinn — Sun, 30 Nov 2025 20:25:12 GMT

@goodnessme wrote:
I was trying to cancel my current services and start a fresh package.

Hi @goodnessme You haven't provided any details, but you should be aware that you will not get new customer pricing on your fresh package. You would have to wait over a year, or more before Sky will treat you as a new customer. You will only be offered a change or upgrade.