topic Re: Can’t Get Past the Checkout Page in Account & Billing

Can’t Get Past the Checkout Page

Cazorla19AFC — Sun, 30 Nov 2025 19:38:33 GMT

I'm trying to purchase a couple of phone contracts through Sky Mobile. Each time I go through the process it's all fine, credit check passed etc, until I enter my card details and it says something went wrong with your payment. I have tried multiple cards and multiple ways (through the app, and on different browsers) and the same thing happens. Clearly there is an account level problem. Appreciate any help.

Re: Can’t Get Past the Checkout Page

caesarome — Sun, 30 Nov 2025 19:48:08 GMT

@Cazorla19AFC

Instead of using cards are you able to provide direct debit deatils of your bank account instead to see if this works ?

Re: Can’t Get Past the Checkout Page

Cazorla19AFC — Sun, 30 Nov 2025 19:53:16 GMT

I already have devices on contract with Sky, this is for a small upfront £4 payment and no option to use a bank account for it.

Re: Can’t Get Past the Checkout Page

caesarome — Sun, 30 Nov 2025 20:02:05 GMT

In that case all you can do is to call Sky on 150 from a phone that has a Sky sim in it for help with this.