Trying to Sign up but getting Create Order Failure

SharonCardwell — Sat, 29 Nov 2025 17:54:50 GMT

Hi, I've been through the sign-up process 4 times (3 times on two different laptops and 1 time on a mobile phone) after entering my Direct Debit details (4 times !) it fails to move on to the next section and doesn't complete my order. The end of the URL address it comes back with says "create order failure". Can you please let me know why this and how I can complete my order, this is incredibly frustrating from Sky !

Is there a Contact Centre number I can call to complete this order ?

Thank you & regards

Sharon.

Re: Trying to Sign up but getting Create Order Failure

caesarome — Sat, 29 Nov 2025 19:20:31 GMT

@SharonCardwell

As we are customers here we can't even bgining to explain why that is happening so you will have to call Sky to get the order placed:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Re: Trying to Sign up but getting Create Order Failure in Account & Billing

Trying to Sign up but getting Create Order Failure

Re: Trying to Sign up but getting Create Order Failure