topic Re: Trying To Cancel My TV Package in Account & Billing

Trying To Cancel My TV Package

Tony1040 — Sat, 29 Nov 2025 16:43:16 GMT

I'm having to cancel my TV package I'm still in contract and am aware there will be charges, My problem is that having recently had Tongue Cancer I shy away from using the phone, I can still speak but its a bit messed up, Surely there must be another way, whatever happened to live chat? Is that a thing of the past?

Re: Trying To Cancel My TV Package

caesarome — Sat, 29 Nov 2025 16:46:47 GMT

@Tony1040

You need to contact Sky and give them 31 days notice to cancel it, so you could try using the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: Trying To Cancel My TV Package

Daniel0210 — Sat, 29 Nov 2025 16:47:45 GMT

@Tony1040
If there are health issues involved that amongst other things may affect the ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these related links… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance