topic Re: Billing in Account & Billing

Billing

Jack-58 — Fri, 28 Nov 2025 12:40:03 GMT

I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

Re: Billing

Daniel0210 — Fri, 28 Nov 2025 12:41:27 GMT

@Jack-58

I think I know what you've done but can you tell us how you cancelled? Did Sky sent you an email acknowledging the cancellation?

Re: Billing

MightyQuinn — Fri, 28 Nov 2025 13:37:54 GMT

Hi @Jack-58 So when was the last day of service, I'm guessing 31 days after you requested the cancellation? If this is the case then your December bill was probably generated (14 days in advance of payment date) while you were still a customer? So many people change their mind during the notice period, Sky cannot assume that you won't.

Re: Billing

Jack-58 — Sat, 29 Nov 2025 11:02:16 GMT

Hi, I canceled Sky TV in October but had to keep the broadband. So my TV account finished up on the 14th November. Broad band was the 31st of November.

Re: Billing

SKY1992bf — Sat, 29 Nov 2025 11:09:00 GMT

@Jack-58 wrote:
I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

@Jack-58 You still haven't answered @Daniel0210s question below

how did you cancel and did you receive email confirmation acknowledging the request

Re: Billing

Jack-58 — Sat, 29 Nov 2025 11:13:59 GMT

Hi, I canceled Sky TV in October but had to keep the broadband. So my TV account finished up on the 14th November. Broad band was the 31st of November.

Re: Billing

SKY1992bf — Sat, 29 Nov 2025 11:17:49 GMT

@SKY1992bf wrote:
@Jack-58 wrote:
I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

@Jack-58 You still haven't answered @Daniel0210s question below

how did you cancel and did you receive email confirmation acknowledging the request

@Jack-58 It's important you answer the question above in bold as it dictates the answer we give