topic Paid twice in Account & Billing

Paid twice

Sassyisa — Sat, 29 Nov 2025 06:37:46 GMT

I've paid my bill early but it's been taken out again

Re: Bill payment

Daniel0210 — Sat, 29 Nov 2025 06:48:48 GMT

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Paid twice

caesarome — Sat, 29 Nov 2025 10:01:01 GMT

@Sassyisa wrote:
I've paid my bill early

@Sassyisa

This is where you have gone wrong as you do not and should not been making early manual payments because as you have now discovered doing so doesn't always stop Sky from taking the payment if you get your timings wrong.

You should now see a credit which you can leave so it pays your next bill or speak to Sky about getting it refunded.