topic Bill in Account & Billing

Bill

minty2212 — Sat, 29 Nov 2025 01:51:50 GMT

I want to know why sky have taken another £134.49 out of my bank when I have paid my bill for this month's and I pay my bill every 19 of each month yet they have taken another months payment of me I am leaving sky so why have they taken another payment

Re: Bill

Daniel0210 — Sat, 29 Nov 2025 04:44:33 GMT

@minty2212

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill (if there is one) so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call, use Sky Assistant or perhaps use social media to initially make contact.

▫️

You say you're leaving Sky. Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you.

Re: Bill

minty2212 — Sat, 29 Nov 2025 09:15:10 GMT

Sky knew I was leaving my last bill was on the 19th November as I told them they said it was my last bill

Re: Bill

MightyQuinn — Sat, 29 Nov 2025 09:19:24 GMT

Hi @minty2212 When was your last day of service? Was it after the 5 Nov when the bill was generated?

Re: Bill

caesarome — Sat, 29 Nov 2025 09:33:52 GMT

@minty2212

Billing continues as usual even though you have given the required notice to leave so once you have left and when you see a credit on your account for the overpayment you are free to call them to ask them to refund it for you as this will speed this up otherwise you could be waiting a good few weeks for this to be done automatically for you.

Re: Bill

minty2212 — Sun, 30 Nov 2025 12:57:29 GMT

My last bill was the 19 November

Re: Bill

caesarome — Sun, 30 Nov 2025 13:02:05 GMT

@minty2212

You have said that a few times so what date did you leave Sky ?