topic Re: Leaving balance in Account & Billing

Leaving balance

gibson1971 — Fri, 28 Nov 2025 19:34:36 GMT

I'm leaving sky in the 17 December I would like a cl closing balance up onto that date

Re: Leaving balance

Daniel0210 — Fri, 28 Nov 2025 19:36:51 GMT

@gibson1971
We are customers and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. It woukd take at least 6 weeks from the last day of connection.

Re: Leaving balance

caesarome — Fri, 28 Nov 2025 19:39:16 GMT

@gibson1971 wrote:

I would like a cl closing balance up onto that date

It doesn't work like that I'm afraid due to the fact billing does continue right up to that date so it could be that when you have left there will be a credit on the account that you will need to then contact Sky about getting refunded back to you because if you leave it and wait you can be waiting for a good number of weeks for this to happen.