topic Re: Billed after contract termination in Account & Billing

Billed after contract termination

RP0 — Fri, 28 Nov 2025 13:36:06 GMT

I was on sky broadband but cancelled and switched providers when they told me the new charge to stay on my broadband was going to be almost double.

I did this a decent amount of time before the contract terminated and was informed as part of the "One Touch" system, my new provider would inform my old one and I wouldn't need to do anything.

Well the new month came, sky were informed prior to my contract end that I had moved, I received multiple emails from sky that 'it was not too late you can still cancel your new provider and come back', so they knew I had cancelld but I was still charged, £56. This was on the 2nd of November. The charge appeared as pending so I didn't pursue earlier but it looks like the money has been removed from my account, and I wan't it back immeditaly as I won't be switching back currently.

Re: Billed after contract termination

Daniel0210 — Fri, 28 Nov 2025 13:38:46 GMT

@RP0

What do future bills show?

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you.

Re: Billed after contract termination

caesarome — Fri, 28 Nov 2025 13:40:57 GMT

@RP0

Did you cancel then sign up to a new provider or use the swap service to move ?

Ultimately as you are now with another provider and you do not see a credit on your account you will have to speak to Sky about this to make sure that no further billing occurs and to get this overpayment refunded.

Re: Billed after contract termination

RP0 — Fri, 28 Nov 2025 15:19:35 GMT

I used the one touch swap service and did not cancel on my end as I trusted them not to overcharge me.

Shows the overpayment (on a default contract i did not agree to which is why it's higher) and next bill shows as 0 in that section.

I have tried contacting sky but the web chat bot does not give me contact details or forward me to a human and instead repeatedly asks me to make a community post. How do I get a refund.

Re: Billed after contract termination

caesarome — Fri, 28 Nov 2025 16:03:05 GMT

@RP0

When the bot asks you any questions try remaining silent to see if it then routes you to an adviser.

Re: Billed after contract termination

RP0 — Fri, 28 Nov 2025 17:50:39 GMT

That didn't work unfortunately, I googled for the right number and then let the answer machine bot route me to a human.

I have requested my refund there.

Thanks for the help everyone.