topic Re: Samantha dobie in Account & Billing

Samantha dobie

Samanthadobie — Fri, 28 Nov 2025 14:20:45 GMT

I had cancelled my sky streaming and why am i still getting billed for it it is stoppong me for doing anything on my app i do not want the sky streaming box back on atall

Re: Samantha dobie

Daniel0210 — Fri, 28 Nov 2025 14:24:28 GMT

@Samanthadobie

What do future bills show?

Billing continues through a notice period and as bills are generated 3 days prior to a payment date for Stream it's not unusual that another bill payment will be required. Of course any overpayment will be reimbursed to you.

Re: Samantha dobie

Samanthadobie — Fri, 28 Nov 2025 14:45:50 GMT

It's saying I've to pay 28pound then it will get restored but I don't want to restore it again

Re: Samantha dobie

MarkGoldsmith — Fri, 28 Nov 2025 14:55:49 GMT

@Samanthadobie wrote:
I had cancelled my sky streaming and why am i still getting billed for it it is stoppong me for doing anything on my app i do not want the sky streaming box back on atall

When and how did you cancel and did you get an email confirmation through for the cancellation?

Re: Samantha dobie

Samanthadobie — Fri, 28 Nov 2025 14:59:32 GMT

I cancelled it last year and it was well before the date it was due to get paid it was between the end of October the beginning of November last year

Re: Samantha dobie

caesarome — Fri, 28 Nov 2025 16:05:31 GMT

@Samanthadobie

Are you saying you have been billed every month since you cancelled last year or they just want to bill you for this one and haven't any of the previous ones ?

Re: Samantha dobie

Samanthadobie — Fri, 28 Nov 2025 16:23:45 GMT

No its just the one payment they want off me

Re: Samantha dobie

caesarome — Fri, 28 Nov 2025 16:32:44 GMT

And when you did cancel there was no outstanding amount left to pay on the account, if not you will have to find away to contact them about this so either phone or one of the social media links that are at the bottom of this page.

Re: Samantha dobie

Samanthadobie — Fri, 28 Nov 2025 16:38:54 GMT

I didn't know there was a. Outstanding balance because they didn't say when I cancelled it

Re: Samantha dobie

caesarome — Fri, 28 Nov 2025 16:57:39 GMT

I'm not saying there was, as this is something you would need to look into because if there was it might explain this sudden payment.