topic Re: UK Retensions team contact in Account & Billing

UK Retensions team contact

HD909 — Fri, 28 Nov 2025 15:57:50 GMT

Is there a way to contact the UK retensions team? I have hearing difficulties and I find it much easier to understand the UK team.

Is there a dedicated phone number for the heard of hearing?

Many Thanks.

Daniel0210 — Fri, 28 Nov 2025 15:58:47 GMT

@HD909
If there are health issues involved that amongst other things may affect the ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these related links… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

HD909 — Fri, 28 Nov 2025 16:58:20 GMT

Thank you.