topic Re: Mobile Bill charged twice in Account & Billing

Mobile Bill charged twice

Jesscak — Thu, 27 Nov 2025 09:52:43 GMT

Hi I didn't have money in my account when my bill tried to go through so I made a manual payment afterwards and then the next day I was charged again. Silly mistake but now I need a refund. How do I go about this?

Re: Mobile Bill charged twice

caesarome — Thu, 27 Nov 2025 10:02:34 GMT

@Jesscak

When you see a credit on your account for the manual payment you made then give Sky a call who should be able to refund it to you. It should then be refunded within 3-5 working days.

Re: Mobile Bill charged twice

Jesscak — Fri, 28 Nov 2025 14:55:41 GMT

Giving sky a call is impossible. Took me ten minutes just to find a phone number and now a robot is speaking to me. Is there a way to do it online?

Re: Mobile Bill charged twice

GD1 — Fri, 28 Nov 2025 15:00:27 GMT

@Jesscak wrote:

Giving sky a call is impossible. Took me ten minutes just to find a phone number and now a robot is speaking to me. Is there a way to do it online?

No, you need to call on 150 from your Sky Mobile/sim.

Re: Mobile Bill charged twice

Daniel0210 — Fri, 28 Nov 2025 15:11:36 GMT

@Jesscak

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.