topic Credit amount on my bill in Account & Billing

Credit amount on my bill

Ang641 — Thu, 27 Nov 2025 21:16:57 GMT

I have a credit on my account after my contract has ended, how do I get this refunded? I was expecting this to be returned to my bank account.

Re: Credit amount on my bill

Ang641 — Thu, 27 Nov 2025 21:30:14 GMT

Having read some previous responses I can confirm this is still an active standing order with my bank.

surely Sky shouldn't need to have requests escalated to refund?!

Re: Credit amount on my bill

caesarome — Thu, 27 Nov 2025 22:04:14 GMT

@Ang641

It can take many weeks for this to happen automatically so you are best of giving them a call or use social media to contact them about this tomorrow then you are looking at no more than 5 working day for the refund to be back in your account.

Re: Credit amount on my bill

Ang641 — Fri, 28 Nov 2025 06:55:23 GMT

Thanks will keep trying to ring them