topic Account suspended, sky saying payment sent back, bank saying no request made. in Account & Billing

Account suspended, sky saying payment sent back, bank saying no request made.

SJ110 — Thu, 27 Nov 2025 15:09:44 GMT

My streaming service was suspended, had to make a payment to reinstate. Checked with bank and they are saying no request for payment was ever made. I now have a late payment fee on my account. I've tried to speak with sky about this but am just going round and round in circles

Re: Account suspended, sky saying payment sent back, bank saying no request made.

caesarome — Thu, 27 Nov 2025 16:02:36 GMT

@SJ110 wrote:

I've tried to speak with sky about this but am just going round and round in circles

Is your bill usually paid by a direct debit because usually if this fails for whatever reason Sky will try again 10 days later.

Re: Account suspended, sky saying payment sent back, bank saying no request made.

MKerridge — Thu, 27 Nov 2025 20:52:21 GMT

I have spoken to 9 people on the so called 'help' line. 2 promised to call back and have not. All confirm I have no outstanding payments but my services are being restricted. I have full tv package as per but cannot upgrade our mobile phones. No one can help me. No customer service at all.

Re: Account suspended, sky saying payment sent back, bank saying no request made.

caesarome — Thu, 27 Nov 2025 22:06:50 GMT

@MKerridge

So your TV and mobile services have been restricted ?