topic Re: Error Ineligible Message with URL redirect in Account & Billing

Error Ineligible Message with URL redirect

philbranigan — Wed, 22 Oct 2025 09:01:22 GMT

I just cannot do anything with my VIP account. I am looking to both upgrade my phone and change to Sky Broadband but I consistently get redirected to this page:

https://www.sky.com/error/ineligible

I have had no sensible answers from technical support.

I have tried on my phone, laptop, pc, using a variety of browsers with cleared caches and nothing works.

Has anyone else had an "Ineligible" error message?

If so, how was it resolved?

Re: Error Ineligible Message with URL redirect

caesarome — Wed, 22 Oct 2025 09:27:37 GMT

@philbranigan

Have you ever left Sky in the past and returned because if so are you signed into the correct account ?

Re: Error Ineligible Message with URL redirect

philbranigan — Fri, 24 Oct 2025 05:50:04 GMT

I have only ever had one account, 23 years plus as a Sky VIP. I have had disputes which should have all been resolved. My gut feeling is that there is a block on my account status somewhere disabling the features I am interested in. I have had multiple chats and phone calls with all manner of staff who just go around in circles doing nothing. That's why I thought I'd ask the community. Maybe someone else is enduring my awful experience?

Re: Error Ineligible Message with URL redirect

Chrisee — Fri, 24 Oct 2025 07:18:30 GMT

@philbranigan account permissions is something only Sky can help with. You could try to escalate this by registering a complaint see How to make a Sky complaint | Sky Help | Sky.com

In tge end you cannot force Sky to honour offers but it is a little strange.

Re: Error Ineligible Message with URL redirect

philbranigan — Thu, 27 Nov 2025 12:19:21 GMT

As I have previously posted, my account has got an 'ineligible' marker against it. It has nothing to do with getting Sky to honour offers as, I cannot even see them, yet alone apply for them. I have emailed yet another complaint today but I'm not holding my breath. My VIP status means nothing and I bet I just get bombarded with irrelevant advice like: "Have you cleared your browser cookies? Have you turned it of and on again?" What I really require is a senior account manager to review a marker against my profile and remove resolved disputes that are blocking me.

Re: Error Ineligible Message with URL redirect

caesarome — Thu, 27 Nov 2025 12:22:32 GMT

@philbranigan

Did you put in a complaint as advised to do and if so have you not been contacted about this yet as Sky has up to 8 weeks to resolve the issue for you once you have done this.

Re: Error Ineligible Message with URL redirect

philbranigan — Tue, 02 Dec 2025 18:03:18 GMT

I think you need to leave my thread alone as you obviously don't know anything. I will await a response from a Sky employee. I have considerable experience with dealing with the complaints department. I was only asking a question here to see if anyone has had similar experience. As a retired programmer and website developer I fully understand how the 'ineligible' URL redirect works, my account has a marker against it.

Re: Error Ineligible Message with URL redirect

TimmyBGood — Tue, 02 Dec 2025 18:23:26 GMT

@philbranigan wrote:

I will await a response from a Sky employee.

That can't and won't happen as the result of a forum post, which is precisely why making a formal complaint has been suggested.

Re: Error Ineligible Message with URL redirect

caesarome — Tue, 02 Dec 2025 18:12:33 GMT

@philbranigan wrote:

I think you need to leave my thread alone as you obviously don't know anything. I will await a response from a Sky employee. I

You posted on a message board asking for advice which has been given so it is up to you if you follow it on not. No Sky employee will contact you due to you posting on here.