topic Re: I’m being charged twice in Account & Billing

I’m being charged twice

Shanegarbutt — Sun, 05 Oct 2025 21:01:41 GMT

Hi,

so I pay my bills in advance into credit and yet you still tried taking another payment same with my WiFi and sky tv bill occurs on both and I'm just confused as to why you try and take it after I already paid in advance and in full?

Re: I’m being charged twice

PandJ2020 — Sun, 05 Oct 2025 21:10:51 GMT

Because Sky's billing system is not set up for such manual payments.

No need to make any, let the automated system do it - indeed, that's what the contract requires.

Re: I’m being charged twice

caesarome — Sun, 05 Oct 2025 21:30:14 GMT

@Shanegarbutt

You are only talking to other customers here and not Sky support but as posted above there is no need to do this because if you get your timings wrong then Sky will still take the payment which might be what has happened here.

Re: I’m being charged twice

GG671 — Wed, 26 Nov 2025 21:40:23 GMT

I am being charged by Sky and by Paypal for the same Hayu App

Re: I’m being charged twice

caesarome — Wed, 26 Nov 2025 22:03:30 GMT

@GG671

You will have to cancel the Paypal charge yourself as this isn't something Sky can do for you.