topic Admin charge for loyal customers??? in Account & Billing

Admin charge for loyal customers???

Xo1 — Tue, 25 Nov 2025 18:00:48 GMT

I am trying to amend and renew my subscription but after agreeing the new figure by removing multi room and new net price I am told by the agent I will be charged a admin fee to renew!! 13 years plus platinum customer with only a couple of free films during that time and you want an admin fee, what a disgrace when cheaper rates are available to new customers anyway!! I think this charge is unfair and quite frankly ridiculous!

Re: Admin charge for loyal customers???

PandJ2020 — Tue, 25 Nov 2025 18:15:49 GMT

@Xo1 wrote:
I think this charge is unfair and quite frankly ridiculous!

Indeed - I tend to negotiate that away but sometimes they dig their heels in.

Cancel if you don't like the deal - they tend to rethink matters...

Re: Admin charge for loyal customers???

PeteRG41 — Wed, 26 Nov 2025 11:57:26 GMT

Be aware that threatening to cancel can result in your account actually being cancelled. I did try and strongarm them into further cuts, but they just said fine and started processing the cancellation.

As stated, asking for this to be waived sometimes works.