topic Re: Switch from BT whilst still in contract in Account & Billing

Switch from BT whilst still in contract

JM2010 — Wed, 26 Nov 2025 11:30:00 GMT

How will Sky reimburse BT for switching to them whilst still in contract. The advisor who set up my new contract with Sky saud they would pay up to £100 to switch whilst still in contract. How is this done as I am now getting information about paying BT

Re: Switch from BT whilst still in contract

Daniel0210 — Wed, 26 Nov 2025 11:40:01 GMT

@JM2010

You have to initially pay your old provider. You perhaps need to have a read of Skys advice on one tough switching in this link https://www.sky.com/help/articles/switching-broadband-provider

Re: Switch from BT whilst still in contract

PandJ2020 — Wed, 26 Nov 2025 11:40:48 GMT

Yes, you have to pay BT.

Sky will not (and cannot) pay BT directly.

Once paid, you can submit a claim for credit: https://www.sky.com/help/articles/switching-credit-offer

Re: Switch from BT whilst still in contract

caesarome — Wed, 26 Nov 2025 12:13:49 GMT

@JM2010 wrote:
The advisor who set up my new contract with Sky saud they would pay up to £100 to switch whilst still in contract.

They might not have told that correctly as you pay the bill to BT and provide Sky with proof that you have been charged an early termination fee and that you have paid it then they will credit your SDky account with up to £200 for switching broadband and £100 for TV.