topic Re: new order . they took £5 during process why? in Account & Billing

new order . they took £5 during process why?

shez1999 — Wed, 26 Nov 2025 09:14:42 GMT

so while placing new order it clearly said free delivery of router.. but in final page they still charged me £5 but didnt specify what its for? i did try to get through to someone via char but these days the bots wont let that happen

Re: new order . they took £5 during process why?

caesarome — Wed, 26 Nov 2025 09:34:13 GMT

@shez1999

Has the £5 been credited back on what will be your next bill, if not then you will have to stay on the line for as long as you can.

Re: new order . they took £5 during process why?

MightyQuinn — Wed, 26 Nov 2025 10:27:08 GMT

Hi @shez1999 Probably just an admin fee, normally £10!