topic Re: Compensation due in Account & Billing

Compensation due

Jen0202 — Tue, 25 Nov 2025 17:49:22 GMT

I was told I'd receive compensation due to no Internet service, even though I've paid bill for the service. I have to wait a week and a half for an updated service connection. Does anyone know how long this takes as I was told 3-5 days but over that now. Any help would be gratefully received. Theanks

Re: Compensation due

oldfella — Tue, 25 Nov 2025 17:51:13 GMT

@Jen0202 wrote:

I was told I'd receive compensation due to no Internet service, even though I've paid bill for the service. I have to wait a week and a half for an updated service connection. Does anyone know how long this takes as I was told 3-5 days but over that now. Any help would be gratefully received. Theanks

Hi @Jen0202

You only positive way to establish this would be to speak directly to Sky

Re: Compensation due

caesarome — Tue, 25 Nov 2025 19:14:54 GMT

@Jen0202

This link explains the automatic compensation scheme:

https://www.sky.com/help/articles/auto-compensation

It should be added to your acciunt within 30 days of your service being restored.