topic Re: Can an agent contact me please in Account & Billing

Can an agent contact me please

Tashjamcake — Tue, 22 Jul 2025 11:52:36 GMT

Would an agent please get in touch with me regarding a mobile account query/issue. Thank you

Re: Can an agent contact me please

peter-marlow+1966 — Wed, 23 Jul 2025 08:11:37 GMT

You are not talking to sky customer service on here we are all fellow customers on here like yourself

You can post your information and someone may be able to help, or you could call sky on your mobile on 150

Re: Can an agent contact me please

Daniel0210 — Wed, 23 Jul 2025 09:11:01 GMT

@Tashjamcake

As above.

Sky won't contact you. Your Community tag name isn't linked to any Sky accounts you have so they won't know who you are anyway. You need to initiate the contact. Of course, if your mobile services are restricted due to a missed payment any calls to Sky will only prompt you to pay.

Re: Can an agent contact me please

Stevew231 — Thu, 24 Jul 2025 15:49:34 GMT

I placed an order for my new property got the email confirming & straight away it was cancelled. Can you explain thanks.

Re: Can an agent contact me please

caesarome — Thu, 24 Jul 2025 15:52:45 GMT

@Stevew231

Please read the post above for why you will not be contacted via here and instead you need to contact Sky about this.

Re: Can an agent contact me please

MightyQuinn — Thu, 24 Jul 2025 15:53:07 GMT

Hi @Stevew231 Sorry we would have no idea, you need to contact Sky for an answer.

Re: Can an agent contact me please

SKY1992bf — Thu, 24 Jul 2025 15:56:17 GMT

@Stevew231 wrote:
I placed an order for my new property got the email confirming & straight away it was cancelled. Can you explain thanks.

@Stevew231 what did you order as it's possible you're failed credit checks

Re: Can an agent contact me please

William34 — Tue, 25 Nov 2025 15:30:09 GMT

I'm disabled and need to talk to an agent please

Re: Can an agent contact me please

Daniel0210 — Tue, 25 Nov 2025 15:31:18 GMT

@William34
We are customers and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

If there are health issues involved that amongst other things may affect the ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these related links… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: Can an agent contact me please

William34 — Tue, 25 Nov 2025 15:32:45 GMT

Can I talk to an agent please

Re: Can an agent contact me please

Daniel0210 — Tue, 25 Nov 2025 15:35:11 GMT

@William34

No point in multiple posts.

You either have to call, or perhaps read my previous post. Your third post has been removed.