https://helpforum.sky.com/t5/Account-Billing/Arrears/m-p/5151070#M275185 <P>Hi.</P><P>I'm in arrears but I have been making weekly payments to pay it off, and it's still been referred to a debt collecting agency. Does anyone know if I can carry on making payments and to stop the agency contacting me? I've been a loyal customer for over 10 years and it's been the first time I've got into this mess <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>Thank you</P> Tue, 25 Nov 2025 11:08:33 GMT SLou19 2025-11-25T11:08:33Z https://helpforum.sky.com/t5/Account-Billing/Arrears/m-p/5151070#M275185 <P>Hi.</P><P>I'm in arrears but I have been making weekly payments to pay it off, and it's still been referred to a debt collecting agency. Does anyone know if I can carry on making payments and to stop the agency contacting me? I've been a loyal customer for over 10 years and it's been the first time I've got into this mess <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>Thank you</P> Tue, 25 Nov 2025 11:08:33 GMT https://helpforum.sky.com/t5/Account-Billing/Arrears/m-p/5151070#M275185 SLou19 2025-11-25T11:08:33Z https://helpforum.sky.com/t5/Account-Billing/Arrears/m-p/5151077#M275186 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474795">@SLou19</a>&nbsp;</P> <P>I suggest you contact the debt recovery company. It sounds like Sky have passed your arrears to them. You can't have a payment plan on a 'live' Sky account.</P> Tue, 25 Nov 2025 11:15:11 GMT https://helpforum.sky.com/t5/Account-Billing/Arrears/m-p/5151077#M275186 Daniel0210 2025-11-25T11:15:11Z