topic Returned sky equipment in Account & Billing

Returned sky equipment

MKOUKOULLIS6 — Tue, 25 Nov 2025 09:26:26 GMT

Good evening,

I returned my sky stream last week via Royal Mail - the tracking says it was delivered on the 19th November. I received a text saying please return Asap or il be charged.

[Removed]

Moderator notes: Removed personal info

Re: Returned sky equipment

caesarome — Tue, 25 Nov 2025 09:32:00 GMT

@MKOUKOULLIS6

The company that handles these returns does take up to 3 weeks to receive items like this into stock and to inspect them so the chances are they do already have it. If you want you could call Sky to give them the tracking details so when they can see you have returned it they might be able to update your account to reflect this.

Re: Returned sky equipment

MightyQuinn — Tue, 25 Nov 2025 09:32:48 GMT

Hi @MKOUKOULLIS6 You can probably expect those texts for at least a couple of weeks. The return process is very slow, before their systems are updated.