topic Re: Contract ending in Account & Billing

Contract ending

Ama5 — Mon, 24 Nov 2025 15:57:16 GMT

My current contract is ending tomorrow so how do I talk to sky (online chat or phone number)

to ask to lower the price.
as they've non stop put it up though out the 2 years I've been with them. If they can't then I'll have too leave. Thanks.

Re: Contract ending

Daniel0210 — Mon, 24 Nov 2025 15:59:43 GMT

@Ama5

Your contract doesn't end until you actually cancel,it. It's your discounts that end.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Contract ending

caesarome — Mon, 24 Nov 2025 16:00:55 GMT

@Ama5

Your contract doesn't actually end unless you give the requited notice to leave so everything will continue working tomorrow as norla. All that should happen is you will see a price increase due to the discount ending.

When calling remain on the line for as long as possible or perhaps try contacting Sky via one of the social media links at the bottom of this page.