topic Re: Final bill in Account & Billing

Final bill

Jo2109 — Mon, 24 Nov 2025 09:28:09 GMT

I've changed providers but still been charged this month. I thought we paid in advance therefore I'm paying for this month but have already cancelled... that can't be right?

Re: Final bill

caesarome — Mon, 24 Nov 2025 09:30:24 GMT

@Jo2109

Sky bill are created 14 days before the billing date so billing does continue as normal right up until you leave so if you have now left Sky and the bill has been paid you should see a credit on it for this overpayment that you can contact them about to ask them to refund it to you otherwise you could be waiting a good few weeks for this to happen automatically.

Re: Final bill

PandJ2020 — Mon, 24 Nov 2025 09:59:56 GMT

@Jo2109 wrote:
I've changed providers

Did you actually cancel your Sky services? (And get confirmation)

If you used a switch service then that cannot cancel any Sky TV services you have.

Re: Final bill

Jo2109 — Mon, 24 Nov 2025 12:15:23 GMT

Yes I phoned them and had it confirmed 👍🏻