topic Re: Horrific service in Account & Billing

Horrific service

FLORENCE2009 — Sat, 22 Nov 2025 19:55:41 GMT

Appalling service, automated system just sends you round in circles. Once you've managed to find a number, speaking to a person seems to another challenge. Typically pretty unhelpful and I regret being tied into a contract with them, I'm sure there are other service providers who actually value their customers. Hopefully I will be able to terminate my contract via loopholes, I don't want to give Sky any business I absolutely haven't got to.

Re: Horrific service

Daniel0210 — Mon, 24 Nov 2025 10:50:36 GMT

@FLORENCE2009

What are you looking to cancel?

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

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To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.

Re: Horrific service

MightyQuinn — Mon, 24 Nov 2025 10:54:35 GMT

Hi @FLORENCE2009 You can always raise a formal Complaint. I found a letter was the best approach.

Re: Horrific service

PandJ2020 — Mon, 24 Nov 2025 11:03:42 GMT

@FLORENCE2009 wrote:
Hopefully I will be able to terminate my contract via loopholes

There are no 'loopholes'. But there are certain triggers that can allow a penalty free exit - as per the contract you read and agreed.

Re: Horrific service

MarkGoldsmith — Mon, 24 Nov 2025 14:51:38 GMT

@FLORENCE2009 wrote:
I'm sure there are other service providers who actually value their customers.

All the big players tend to act the same way and have similar T&Cs